Support

Hit the chat icon and connect with a real team member within moments. Our live chat is active 24/7 and built for fast resolutions: simple account checks, deposit or withdrawal follow-ups, bonus questions and game troubleshooting are usually handled in a single session. If you’re mid-game and need a quick fix, live chat gets you back at the reels or the table without long waits.

Email support with clear, trackable answers

Prefer written correspondence? Email support-en@grandpari.com is monitored every day. Expect a helpful, personalized reply within 12–24 hours for most inquiries; complex cases may take up to 48 hours while we gather details. Email is ideal for sending documents for verification, requesting transaction records, or keeping a record of a detailed query.

Phone callbacks for urgent account and payment issues

If a phone conversation is easier, request a callback via chat or email and our agents will arrange a call. Phone callbacks are prioritized for time-sensitive matters like withdrawal holds or verification requirements — you’ll typically hear back within a few hours so you can move forward with your play and withdrawals.

Instant answers in the FAQ and Help Center

Before contacting support, check our Help Center for quick, plain-English answers on account setup, KYC verification, deposits and withdrawals, game rules, and bonus terms. You’ll find clear guidance on wagering rules (for example, which games contribute toward bonus playthrough) and other common questions so you can solve many issues on the spot and stay in control of your balance and gameplay.

Smooth support for payments and multi-currency play

Our team is experienced with all major payment options offered at GrandPari Casino, including Bank Transfer, MasterCard, Neteller, PaySafeCard, Skrill, and Visa, and can help with currency questions for AUD, CAD, EUR, NZD, and USD. Whether it’s a deposit issue, payout timing, or confirming a transaction, support handles it quickly and with the documentation you need.

Knowledgeable agents who treat your account like it’s theirs

We focus on practical solutions and clear communication. Agents are trained to resolve account problems, verify documents, investigate transaction queries, and explain bonus conditions so you don’t lose momentum. Expect friendly, patient help that walks you through the process—no jargon, just results.

Need help with your welcome bonus or wagering rules?

If you have questions about the 100% + 30 Free Spins welcome offer or how different games impact wagering requirements, our team will explain the details and help you make the most of promotions. For an overview of GrandPari Casino and what’s included in our offers, see our review page.

Reach out anytime — our support is built to keep your account secure and your play moving forward, so you can focus on spinning, winning, and enjoying the experience.